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If you believe your Lombard Visa Card has been misused, lost or stolen or the PIN has become known to someone else, you must immediately contact the VISA Card Hotline at any time (available 24 hours a day, 7 days a week) on its emergency number 1800 224 004 or if calling from Sydney (02) 9959 7480.
The VISA Card Hotline will acknowledge the notification by giving a reference number. Please retain this number as evidence of the date and time of contacting the VISA Card Hotline.
Once you have contacted the VISA Card Hotline, you should confirm the loss or theft with us as soon as possible, call 1300 132 301 to do so.
If the VISA Card Hotline is not operating at the time notification is attempted, the loss, theft or Unauthorised use must be reported to us as soon as possible during business hours. You will not be liable for any losses arising because the VISA Card Hotline is not operating at the time of attempted notification, provided that the loss, theft or Unauthorised use is reported to us as soon as possible during business hours.
If the loss, theft or misuse, occurs OUTSIDE AUSTRALIA you must notify an organisation displaying the VISA sign and also then confirm the loss, theft or misuse of the Lombard Visa Card:
- with us by telephone or priority paid mail as soon as possible; or
- by telephoning the VISA Card Hotline number for the country you are in, which you must obtain from us prior to your departure
VISA CARD HOTLINE
Australia wide toll free
1800 224 004
Sydney Metropolitan Area
(02) 9959 7480
